Beauty & wellness pros — what’s one policy or boundary you added that made an immediate difference?

[Vanilla]

Deposits, booking rules, communication changes, prep requirements, etc.

Curious what’s actually working for others.

[Bronze_Palms]

No Show Protection.

While it did reduce the amount of bookings I received bc it required people to upload their cc information, it brought my no show rate down to 0!

[Sheli]

We changed our cancellation and no show policies. We used to charge a fee for no shows or late cancels. Now we ask for pre-payment. 100% of pre-payment clients show. 

[cadresalon]

We set growth goals for our team members and specific targets around rebooking clients. Generated immediate upside and more predictability of future sales.