How long is this going to take?

How long is this needs work going to stay on my loan metrics? It has been 10 months! A customer mistakenly filed a dispute on 2 invoices. He is an elderly gentleman and was confused. He repaid a new invoice to cover the mistaken dispute and since has been a repeat customer serval times. This is absurd and I've explain this to square and of course get the same generated response.  everyone else does.

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