Why does my location say ‘we’ll come to you’ when my business address is correct?

[FriendlyLuck]

Mobile business is not selected in my location settings and address is updated and correct. When booking location still shows as “we’ll come to you” for client

[mitin · Accepted solution]

Hi @FriendlyLuck 

This is a known issue that can usually be fixed by toggling a few specific settings in your Square Appointments dashboard.

You can try these steps to resolve the "we'll come to you" message:

1. Check Individual Service Settings: Sometimes, even if the business is set to a fixed location, individual services might still have "Mobile Staff" or "Client's Location" enabled. Go to Services in your dashboard, click on each service, and ensure the Location is set specifically to your business address rather than "Mobile."

2. Verify Location Settings: Under Account & Settings > Business information > Locations, click on your specific location. Ensure that "This is a mobile business" is unchecked and that the full physical address is entered correctly.

3. Refresh the Online Booking Site: Go to Appointments > Online Booking > Channels. Try toggling your booking site off and then back on, or click "Manage" to preview and see if the change has updated.