https://community.squareup.com/t5/Staff-Payroll/Unable-to-create-a-new-payroll-account/m-p/724637#M921 <P>Hello.&nbsp; We are unable to create a new payroll account.&nbsp; We continually get the message "Something went wrong. Please try again."&nbsp;&nbsp;</P><P>&nbsp;</P><P>Background story: When we started our business, we were under another business and using their EIN.&nbsp; Mid-March, we separated and got our own EIN.&nbsp; When that happened, Square Payroll told me to end our old EIN payroll account and create a new one.&nbsp; Unfortunately, we kept getting that message.&nbsp; I contacted Payroll support, and they said sometimes it take 4-6 weeks for the IRS to process new EIN's, so it might just take time.&nbsp; It has now been more than 6 weeks, and we still get the same message.&nbsp; Any ideas?</P> Sun, 21 Sep 2025 06:21:13 GMT tfpcoffee 2025-09-21T06:21:13Z https://community.squareup.com/t5/Staff-Payroll/Unable-to-create-a-new-payroll-account/m-p/724637#M921 <P>Hello.&nbsp; We are unable to create a new payroll account.&nbsp; We continually get the message "Something went wrong. Please try again."&nbsp;&nbsp;</P><P>&nbsp;</P><P>Background story: When we started our business, we were under another business and using their EIN.&nbsp; Mid-March, we separated and got our own EIN.&nbsp; When that happened, Square Payroll told me to end our old EIN payroll account and create a new one.&nbsp; Unfortunately, we kept getting that message.&nbsp; I contacted Payroll support, and they said sometimes it take 4-6 weeks for the IRS to process new EIN's, so it might just take time.&nbsp; It has now been more than 6 weeks, and we still get the same message.&nbsp; Any ideas?</P> Sun, 21 Sep 2025 06:21:13 GMT https://community.squareup.com/t5/Staff-Payroll/Unable-to-create-a-new-payroll-account/m-p/724637#M921 tfpcoffee 2025-09-21T06:21:13Z https://community.squareup.com/t5/Staff-Payroll/Unable-to-create-a-new-payroll-account/m-p/724985#M922 <P dir="auto" style="margin: 0;">Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/667028">@tfpcoffee</a> <SPAN style="color: #2d3338;">- thanks for reaching out, I want to welcome your coffee shop to The Seller Community!! <span class="lia-unicode-emoji" title=":waving_hand:">👋</span></SPAN></P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P dir="auto" style="margin: 0;"><SPAN style="color: #2d3338;">To get a better idea of what is going on I would contact our Payroll Team. For your account security, we cannot access your Square account information here in the Seller Community. </SPAN><STRONG><SPAN style="color: #2d3338;">You can reach support at </SPAN>1-855-700-6000 or <A style="color: #1155cc;" href="http://squ.re/contactsqsupport" target="_blank" rel="noopener">squ.re/contactsqsupport.</A> Monday through Friday from 6am - 6pm PST.</STRONG></P> <P dir="auto" style="margin: 0;">&nbsp;</P> <P style="margin: 0; padding: 0px !important;"><SPAN style="color: #2d3338;">Feel free to reach out to me or any of our </SPAN><A style="color: #2d3338;" href="https://www.sellercommunity.com/t5/Meet-the-Team/bd-p/Meet-The-Team" target="_blank" rel="noopener">Seller Community moderators</A><SPAN style="color: #2d3338;"> if we can help with anything else <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></SPAN></P> Wed, 01 May 2024 20:52:46 GMT https://community.squareup.com/t5/Staff-Payroll/Unable-to-create-a-new-payroll-account/m-p/724985#M922 MayaP 2024-05-01T20:52:46Z