thread Re: Staff Schedule Print Issue? in Staff & Payroll

Staff Schedule Print Issue?

Mikeys9096 — Sun, 21 Sep 2025 06:18:00 GMT

Is anyone else experiencing formatting issues when attempting to print a Staff Schedule? I have historically not had any issues but starting yesterday the formatting is off. It is showing a large margin at the top and the footer with the total hours that usually prints at the bottom of the page is floating in the middle of the page. I've tried from two different laptops and I've tried printing to PDF and the issue still exists. Spent about 2 hours on the phone troubleshooting with Square and I'm being told it's not a Square issue but I'm at a loss.

Re: Staff Schedule Print Issue?

MayaP — Tue, 25 Jun 2024 19:00:33 GMT

Hey there @Mikeys9096, I am happy to take a look into this! I would like to get more details

1) Walk me through step by step where you are printing this

2) You said it worked previously Have any settings or updates to your browser occurred?

3) Please provide a screenshot of what you are seeing.

4) What browser are you using? Have you tried any browser troubleshooting?

Re: Staff Schedule Print Issue?

Kacafe — Wed, 24 Jul 2024 18:01:16 GMT

I am having the exact same problem, did anyone ever figure out how to fix this?

Re: Staff Schedule Print Issue?

Mikeys9096 — Wed, 24 Jul 2024 18:08:46 GMT

I am in Staff - Scheduling - Schedule and I click the ... button at the top of the schedule and click Print. I've tried using Google Chrome and Edge and I've tried on two different laptops and it happens in all scenarios. The formatting is just very off. There is to much of a header at the top of the screen. The hour totals that are normally at the bottom of the schedule are floating in the middle of the page and covering the actual schedule. I'm not seeing a way to attach a screenshot? I spent quite a lot of time on the phone troubleshooting this with Square Payroll Support and was told that when they test it with my account it works fine.

Re: Staff Schedule Print Issue?

Mikeys9096 — Wed, 24 Jul 2024 18:10:15 GMT

My only workaround is to print from my iPad which works OK but the formatting still isn't perfect. Printing from the iPad I still have a large blank header at the top which pushes the schedule to two pages so I have to shrink the scaling to get it to one page but so far on the iPad I don't have the bar of hours floating in the middle of the schedule.