thread Re: team members are no longer able to update their availability on the Square app in Staff & Payroll

team members are no longer able to update their availability on the Square app

hempat — Sun, 21 Sep 2025 06:16:45 GMT

Our team members are no longer able to update their availability on the Square app. The feature is talked about here:

https://squareup.com/help/us/en/article/7155-scheduling-with-team-management

but the option under *More* does not show up. They used to be able to update their own availability up until a month ago.

I have tried contacting support via phone and email but the issue has not ben fixed. Anyone have any suggestions?

Re: team members are no longer able to update their availability on the Square app

Donnie-M — Tue, 23 Jul 2024 09:59:47 GMT

@hempat Mine is working, are you using teams plus? Also, have they tried updating their app?

Re: team members are no longer able to update their availability on the Square app

svanbrunt — Tue, 23 Jul 2024 21:39:01 GMT

@hempat Currently having team member's set their own availability is part of Shifts Plus: https://squareup.com/us/en/staff/shifts/pricing

With your current Payroll subscription, you can manage team member's availability in Square Dashboard, but they are not able to set it themselves via Team app. cc @JasonSQPM

Re: team members are no longer able to update their availability on the Square app

hempat — Wed, 24 Jul 2024 05:09:40 GMT

Interesting. We had the feature before. We use Square Payroll and the availability feature was there in the app. Looks like it was removed without any warning.

Re: team members are no longer able to update their availability on the Square app

hempat — Wed, 24 Jul 2024 05:10:50 GMT

We do have the latest version of the app. Looking at the post from SVANBRUNT, it looks like the feature was removed.