thread Re: Still being asked to clock in even after removing the "Shifts" add on. in Staff & Payroll

Still being asked to clock in even after removing the "Shifts" add on.

SolBrew — Sun, 21 Sep 2025 06:16:41 GMT

Still being asked to clock in even after removing the "Shifts" add on. Does anyone have a fix for this. I have called and emailed Square Support. I've uninstall and install 4 times. I'm baffled that this will not go away even after I canceled the subscription to "Team Plus Legacy." It is frustrating to have the clock in prompt with every transaction. I am the owner.

Re: Still being asked to clock in even after removing the "Shifts" add on.

muskanarora — Wed, 24 Jul 2024 18:13:43 GMT

Hi! Are you referring to logging in/providing a passcode vs clocking in - both use the same digit passcode. (for reference, clocking in is the blue screen). Because you mentioned it's happening w/ every transaction, it sounds like logging in. You can change that in your POS settings on your device by going into Settings --> Security --> Section on "Require employee passcode" --> Turn off "After each sale".

Please note, if these are turned off, whoever is logged in will be attributed to the action unless logged out

Re: Still being asked to clock in even after removing the "Shifts" add on.

SolBrew — Wed, 24 Jul 2024 20:05:12 GMT

The issue has been resolved after speaking with Alexandra "Alex" with Square Support. I was missing the "Team Management" option under the Settings option on my POS. Once I added it back under Add-Ons I was able to unselect clock in and out. done. 🙂 She deserves a Gold Medal.

Re: Still being asked to clock in even after removing the "Shifts" add on.

muskanarora — Wed, 24 Jul 2024 20:09:15 GMT

Wonderful! Glad it got resolved!