thread Re: Square Team app not loading time cards after closing payroll accoumt in Staff & Payroll

Square Team app not loading time cards after closing payroll accoumt

reneehstyles — Sun, 21 Sep 2025 06:16:37 GMT

Does anyone know how to fix the square team app not updating time cards? I recently closed my payroll account back in March however the app still isn’t updating time cards, it’s showing the time frame I last did pay roll but shifts says they should still show time cards regardless of doing payroll. Anyone have a solution?

Re: Square Team app not loading time cards after closing payroll accoumt

svanbrunt — Mon, 29 Jul 2024 16:27:23 GMT

Hi @reneehstyles

The version of Timecards you're seeing in Team app is specific to Payroll, and that is why you're seeing the issue related to the last pay run.

@JasonSQPM and @lissy are kicking off a beta though for a general timecards experience in Team app that is not tied to Payroll: https://www.sellercommunity.com/t5/Manager-Timecards-in-Team-App/Welcome-to-the-new-timecard-management-experience-in-Team-App/td-p/736712

They could get you added to that, and that should solve the issues you're seeing with the dates. It won't _yet_ support _creating_ timecards in Team app, but that will be coming shortly as well.

Re: Square Team app not loading time cards after closing payroll accoumt

JasonSQPM — Tue, 27 Aug 2024 02:09:59 GMT

Hi @reneehstyles - per Scott's comment, we've started the beta experience. Please let me know if you'd like to be added. Thanks!