thread How to setup Square Team for ticket sales in Staff & Payroll

How to setup Square Team for ticket sales

HessianAz — Sun, 21 Sep 2025 06:15:58 GMT

I'm a musician that's using Square to sell tickets for upcoming shows. I've created the tickets as an item but having problems sharing those items to other band members using Square team app.

I've created a team member account and one of my band members has downloaded the square team app and is able to log in to the app on his phone. However all he sees is a blank screen, He cannot see the items (tickets) at all.

What permissions are needed so he see the items and sell them.

Re: How to setup Square Team for ticket sales

RobynR — Sun, 11 Aug 2024 18:19:45 GMT

Hey @HessianAz,

Welcome to the Community!

You will need to toggle on the "Items" permission under the Team Permissions settings.

Please see the image below.

Let us know if this helps!

Re: How to setup Square Team for ticket sales

HessianAz — Wed, 14 Aug 2024 18:10:18 GMT

I turned on items as you stated but he still cannot see any items. Under his permissions I do see the item icon.

Re: How to setup Square Team for ticket sales

MayaP — Thu, 15 Aug 2024 20:01:02 GMT

Hey @HessianAz, do you have a more than one account?

To investigate this further, I recommend contacting our support team. For security, we cannot discuss account specifics here. You can reach the team at squ.re/contactsqsupport. They can look into your account and settings to determine what is going on.