thread Re: Error message when trying to change pay day per new feature in Staff & Payroll

Error message when trying to change pay day per new feature

SashaK — Sun, 21 Sep 2025 06:11:14 GMT

I was thrilled to see that a new feature was added that allows you to select pay day. Our payday has always been Thursday but with Square I've always had to enter payroll on Tuesday to accomplish that while I only work on Saturdays.

Unfortunately every time I try to select Thursday, I get an error message. Chat support talked me thru clearing cookies, and trying different browsers and computers. Same result every time. The issue was forwarded to payroll department for support a week ago, with a promised response in 3-5 business days. Not another word since then.

The same thing happened last July when I wrote about a tax overpayment. They never responded then either and the state continues to hold the overpayment. How does one escalate support problems that go unresponded?

Re: Error message when trying to change pay day per new feature

mbucardo — Mon, 16 Dec 2024 19:12:18 GMT

Hey @SashaK , I’m sorry to hear about the trouble you’ve had with the new feature. I’ve sent you a DM to gather more details and take a closer look at your account so we can work on resolving the issue.

Re: Error message when trying to change pay day per new feature

RobynR — Thu, 19 Dec 2024 22:09:03 GMT

Hey @SashaK , welcome to the Community, and thank you @mbucardo for taking a deeper look into this.