https://community.squareup.com/t5/Staff-Payroll/Change-from-Guideline-to-Vestwell/m-p/848645#M3126 <P>I signed up with Guideline to manage staff retirement accounts. I got a notice a few months ago that it was transferred to Vestwell. I want to cancel Vestwell and was told there is a $500 cancellation fee.&nbsp;</P><P>I never signed up for a plan with a cancellation fee under Guideline and find it shady that my plan transferred to one with a cancellation fee.</P><P>&nbsp;</P><P>Did Vestwell require a signed contract for people to start using them when they took over?</P><P>&nbsp;</P><P>Did Square know that Vestwell required a cancellation fee when they switched from Guideline?</P><P>&nbsp;</P><P>Very upset about this.</P> Thu, 27 Aug 2026 03:38:31 GMT Rose888 2026-08-27T03:38:31Z https://community.squareup.com/t5/Staff-Payroll/Change-from-Guideline-to-Vestwell/m-p/848645#M3126 <P>I signed up with Guideline to manage staff retirement accounts. I got a notice a few months ago that it was transferred to Vestwell. I want to cancel Vestwell and was told there is a $500 cancellation fee.&nbsp;</P><P>I never signed up for a plan with a cancellation fee under Guideline and find it shady that my plan transferred to one with a cancellation fee.</P><P>&nbsp;</P><P>Did Vestwell require a signed contract for people to start using them when they took over?</P><P>&nbsp;</P><P>Did Square know that Vestwell required a cancellation fee when they switched from Guideline?</P><P>&nbsp;</P><P>Very upset about this.</P> Thu, 27 Aug 2026 03:38:31 GMT https://community.squareup.com/t5/Staff-Payroll/Change-from-Guideline-to-Vestwell/m-p/848645#M3126 Rose888 2026-08-27T03:38:31Z