thread Re: Payroll says 0 team members in Staff & Payroll

Payroll Invoice Troubleshooting: No Team Members Listed

Tommer1 — Sun, 21 Sep 2025 06:08:49 GMT

The title of this thread has been edited by a Square Moderator from the original: Payroll says 0 team members

Just received our monthly invoice for the payroll subscription and it charged us only for the service. The dashboard account settings shows the subscription has 0 members. The payroll section shows our 2 members as active. Please advise on what's going on. This is obviously a glitch..

Re: Payroll says 0 team members

TheRealChipA — Tue, 04 Feb 2025 13:26:30 GMT

Hey there @Tommer1. It sounds like you had active payroll service but did not pay any of those team members in that billing period. Square Payroll ONLY bills you for team members paid, not for all team members.

Re: Payroll says 0 team members

Tommer1 — Tue, 04 Feb 2025 15:11:05 GMT

I didn't realize that. All makes sense now.

Thanks so much for the help!

Re: Payroll says 0 team members

Sammie_C — Thu, 06 Feb 2025 19:15:44 GMT

Hi @Tommer1, thank you for reaching out about Payroll. I am glad to hear that @TheRealChipA was able to get this resolved for you!

Please let us know if you end up having any other questions or concerns!