thread 401k Set up - Not working (Known Issue - Resolved 12/23/25) in Staff & Payroll

401k Set up - Not working (Known Issue - Resolved 12/23/25)

24carrotfarms — Tue, 23 Dec 2025 20:16:25 GMT

The title of this thread has been edited by a Square Moderator from the original: "401k Set up - Not working"

I want to be able to offer my employees a 401k option and have tried several times to set something up through square payroll > benefits > get stated/set-up, but I am always brought to a "404 we cannot find the page you are looking for".

I reached out to Guideline/Accrue to see what the issue is and they say they aren't taking on new accounts right now... I then tried reaching out to square to see why the only platform they offer for 401k plans is not accepting any new accounts, and all the responses I am getting from Square support are clearly AI generated. It seems there is no urgency to solve the issue or even trying to understand what is happening on the users end.

So my question is has anyone recently established a 401k plan? Or is square not offering new 401k plans? Is anyone else experiencing this?

Re: 401k Set up - Not working

_Violet — Tue, 23 Dec 2025 20:05:22 GMT

Hello @24carrotfarms and thank you for your patience here. Welcome to the Square Community! 🎉 My name is Violet and I'm one of the Community Moderators. Nice to meet you 🙂

I checked in with our Payroll Team on this one. They let me know this was a known-issue, which has since been resolved! Are you still experiencing any issues, as of today? If so, please let me know, and I can report back.

I'll keep an eye out for your reply!

Re: 401k Set up - Not working

24carrotfarms — Thu, 25 Dec 2025 15:36:11 GMT

Hey Violet,

I really appreciate the follow up to help get this resolved. I am thrilled and have been able to successfully offer 401k plan to my team.

Happy Holidays, wishing you the best in 2026!