thread Question About Square Trial and Staff Access After Upgrade Ends in Staff & Payroll

Question About Square Trial and Staff Access After Upgrade Ends

FAmaya — Mon, 20 Oct 2025 17:58:44 GMT

Hi,

I’m new to using Square and really like how easy the app is to use. I recently onboarded a few family members to help with sales at a couple of flea markets we attend on weekends.

Our business is still small and just getting started, so we’re not quite ready to move to the ~$50/month plus plan yet. My question is: once our trial ends, will the staff members I’ve already added still be able to use their current (standard) access to accept payments under the free plan?

Also, is there anything else I should be aware of once the trial period is over?

Thanks for your help!

Re: Question About Square Trial and Staff Access After Upgrade Ends

JJ_ — Tue, 21 Oct 2025 23:27:25 GMT

Hello there, @FAmaya, and welcome to the Square Community

This is a great question and I am glad I can answer it for you. Once the Free Trial for Plus expires, all features included with it will stop working. Staff members will not lose their account but if any of them has a Custom Permission set apart from the Team Permission set they will lose access due to custom permission being a Plus feature.

I will keep an eye for your response and I will gladly answer any other questions for you here.

Re: Question About Square Trial and Staff Access After Upgrade Ends

FAmaya — Wed, 22 Oct 2025 01:49:32 GMT

Hi JJ,

Thank you for your reply, if I’m not mistaken all users have standard rights. If I understand correctly, their current access will work with the same standard access they have and any custom permission will be revoked when the trial is gone?

Re: Question About Square Trial and Staff Access After Upgrade Ends

JJ_ — Wed, 22 Oct 2025 23:06:51 GMT

Correct!