thread Re: Team Member Status and Wages for Solopreneurs in Staff & Payroll

Team Member Status and Wages for Solopreneurs

Laura_B — Sat, 19 Apr 2025 00:09:54 GMT

Hello!

I am the owner of a company that offers fitness classes, and the only instructor. When I go to Team > Team members, I see a record for myself, my Job is set to "Owner". The Status on the right shows "Incomplete", meaning some additional information should be entered. I've entered all information I could, except for wages. It is my assumption that the Status is "Incomplete" because of missing wages. Is this accurate?

I don't understand the importance of wages considering that I am a one person company. Do I need to set up wages for myself and why?

Will the "Incomplete" status have any negative impact on any functionality?

Thank you!

Laura

Re: Team Member Status and Wages for Solopreneurs

Sammie_C — Tue, 22 Apr 2025 18:13:42 GMT

Hi @Laura_B, we appreciate you reaching out here on the Square Community.

After chatting with our Operations team, they figured out that a few things just needed to be saved within your account. They went ahead and did so, and now it looks like your account should be setup as needed.

Please let me know if this fixed this for you! If not, we can take another look.

Re: Team Member Status and Wages for Solopreneurs

Laura_B — Tue, 22 Apr 2025 20:32:05 GMT

@Sammie_C Many thanks for having your Operations team check it out. My status now shows as "Active".

Re: Team Member Status and Wages for Solopreneurs

Sammie_C — Tue, 22 Apr 2025 20:44:03 GMT

You are welcome. This is great news, @Laura_B! Glad this is now resolved for you. Please let me know if you end up needing any other assistance with anything else Square.

Re: Team Member Status and Wages for Solopreneurs

MaryamAlima — Tue, 13 Jan 2026 17:09:13 GMT

Hi Sammie_C! I'm having the same issue with my account. Do I need to call in, or can it be resolved via this chat?

Re: Team Member Status and Wages for Solopreneurs

Sammie_C — Tue, 13 Jan 2026 22:58:31 GMT

I can definitely take a look!

To make sure I get the correct information over to our Operations teams, are you experiencing the exact same issue? Are there any differences?

Re: Team Member Status and Wages for Solopreneurs

TracyMacD — Wed, 08 Apr 2026 16:25:52 GMT

I am having this same issue, being the owner and sole practitioner, it is saying my status is incomplete and i can not see why that would be. Could someone help, please. 🙂