BUG - Square Teams with an existing user

charsue — Sun, 21 Sep 2025 06:55:48 GMT

If an employee has an existing account with square, whether that be from enother employer, or if theyve used Square for themselves, they cannot join your Team. I've had 2 employees have to create email addresses to join our Team. While this is a simple workaround, it took time to figure it out as the error messaging is shoddy.

Re: BUG - Square Teams with an existing user

Kassi_ — Wed, 24 Nov 2021 20:40:08 GMT

Hey there, @charsue -

Welcome back to the Community.

Appreciate your feedback on the experience you and your employees have had with getting them onboarded.

I completely understand the frustration on this workaround too. It's could be improved.

If you have some time, could you reach out to our CS Team directly? They will be able to gather some information to make sure it isn't a bug and file a ticket with our engineers.

I will tag this on my end for our Product Team too.

thread Re: BUG - Square Teams with an existing user in Staff & Payroll

BUG - Square Teams with an existing user

Re: BUG - Square Teams with an existing user