https://community.squareup.com/t5/Staff-Payroll/New-hire-account-not-working/m-p/347010#M2255 <P>It can be a few things...the most common is that their email address that they have given you has been used before with Square. &nbsp;They will need a new email address to move forward. &nbsp;The next issue...it can actually be a bug on Square side. &nbsp;Contact customer support and explain the issue...they can connect to your dashboard and see if its a looked over mistake or submit a ticket for additional help.</P><P>&nbsp;</P><P>Hope I helped a little <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sun, 06 Mar 2022 04:21:13 GMT Stacelyn24 2022-03-06T04:21:13Z https://community.squareup.com/t5/Staff-Payroll/New-hire-account-not-working/m-p/346566#M2254 <P>I am new and trying to set up employees. I have added all of their info and permissions and sent invitations but when they try to create an account it just says "unknown error occurred"</P> Sun, 21 Sep 2025 06:50:32 GMT https://community.squareup.com/t5/Staff-Payroll/New-hire-account-not-working/m-p/346566#M2254 Prettyparlorak 2025-09-21T06:50:32Z https://community.squareup.com/t5/Staff-Payroll/New-hire-account-not-working/m-p/347010#M2255 <P>It can be a few things...the most common is that their email address that they have given you has been used before with Square. &nbsp;They will need a new email address to move forward. &nbsp;The next issue...it can actually be a bug on Square side. &nbsp;Contact customer support and explain the issue...they can connect to your dashboard and see if its a looked over mistake or submit a ticket for additional help.</P><P>&nbsp;</P><P>Hope I helped a little <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sun, 06 Mar 2022 04:21:13 GMT https://community.squareup.com/t5/Staff-Payroll/New-hire-account-not-working/m-p/347010#M2255 Stacelyn24 2022-03-06T04:21:13Z