thread Re: Square payroll depositing to created cashapp in Staff & Payroll

Square payroll depositing to created cashapp

jesstech — Sun, 21 Sep 2025 06:42:40 GMT

I am in the process of walking a client through payroll setup and when an employee setup there account to pay through Cashapp it created a new cash app instead of adding the existing one.
when adding it to the connected accounts it doesn’t change the connected cash app.

is there a way to fix this?

Re: Square payroll depositing to created cashapp

frances_a — Thu, 20 Oct 2022 16:57:13 GMT

Hi @jesstech!

And welcome to our Seller Community, we're so happy you're here.

So they are unable to make changes on the app?

Let me know so I can better assist!

Thank you.

Re: Square payroll depositing to created cashapp

jesstech — Thu, 20 Oct 2022 17:04:57 GMT

Thank you! No, there’s no way on the app to change the cash tag

Re: Square payroll depositing to created cashapp

frances_a — Thu, 20 Oct 2022 20:08:24 GMT

@jesstech

Got it!

So yeah, no way to do it using the app.

The employee will need to access their online portal to make changes.

It is not possible for the employer to make changes on the employee's behalf.

Re: Square payroll depositing to created cashapp

jesstech — Thu, 20 Oct 2022 20:17:20 GMT

From the employee facing they are unable to change the cash tag. It only requests a number so they can’t change it and they can’t remove it.

Re: Square payroll depositing to created cashapp

frances_a — Sat, 22 Oct 2022 18:21:37 GMT

Oh no!

So I went to my Payroll team about this issue and they are telling me we will need to file a ticket for you.

Please reach out to our direct support team so they can assist you in creating this ticket and sending it to our engineering team.

Thanks!

@jesstech