thread Re: Square Team App as Owner in Staff & Payroll

Square Team App as Owner

slacktide10 — Sun, 21 Sep 2025 06:38:46 GMT

Hello, need a bit of help or advice. I am the sole owner of my business, and I pay myself regularly - just as I do my two other employees. On my payroll, I am listed as an employee because I am paid as such. However, my employees are able to see their payroll information, benefits, etc. in the square team app and I am unable to see any of this on my phone. Is this issue because I am the actual owner? Could it be perhaps because I have been doing manual checks for my payroll while my two employees utilize direct deposit? I discovered this whole issue because I wanted to switch myself to direct deposit and wanted to split my pay between two accounts. Do I just need to wait until the next payroll and receive my first direct deposit?

I looked at the team app on both of my employees' phones and mine has about half the features. I have no updates available for the app, so I know it isn't that. Can anyone advise?

Re: Square Team App as Owner

slacktide10 — Tue, 21 Feb 2023 13:27:22 GMT

Thought changing my email in the team app would somehow help, it actually created a new issue where I cannot get past proving I am not a robot .............

Re: Square Team App as Owner

Kassi_ — Thu, 23 Feb 2023 15:45:08 GMT

Hey there, @slacktide10 -

Thank you for bringing this to the Community. Being the owner, you should have all of the permissions to see everything in the app.

As far as making those changes to payroll, I am going to suggest reaching out to our Payroll team directly. They will be able to take a deeper look into your account & advise the best option going forward. Give them a call using this phone number: 1-855-700-6000. They are available Monday to Friday from 8am to 8pm CST.