thread Re: Change an employee's work location address in payroll. I accidentally chose the wrong one on set in Staff & Payroll

Change an employee's work location address in payroll. I accidentally chose the wrong one on set up.

KimHR — Sun, 21 Sep 2025 06:05:59 GMT

I mistakenly chose the wrong work location address when I set up an employee. He has received 4 paychecks since then and paid the wrong state's taxes. The correct location already exists in my business setup but when I go to edit the team member's employment info, it doesn't show me any other work address options in the pull down menu.

Re: Change an employee's work location address in payroll. I accidentally chose the wrong one on set

TheRealChipA — Fri, 04 Apr 2025 18:13:15 GMT

Hi there @KimHR. When you go to your web dashboard > Staff & Payroll > Payroll > Business Info page (direct link here) do both locations show there, and are both active? Just because you have two Square locations doesn’t mean that you automatically have two Payroll locations.

Re: Change an employee's work location address in payroll. I accidentally chose the wrong one on set

Summer2024 — Fri, 04 Apr 2025 19:38:44 GMT

Hi @KimHR !

I rarely direct people to Support here, but this is an important issue that needs careful handling to ensure tax compliance.

Immediate Steps

Document Current Setup
1. Payroll →
  Team Members →
  Select Employee →
  Record:
  - Current location
  - Pay periods affected
  - Tax amounts withheld
Contact Square Payroll Support
1. Call 1-855-700-6000
2. Request Payroll specialist
3. Have employee details ready
4. Note affected pay periods

Required Information for Correction

Employee Details
- Name and ID
- Correct work location
- Affected pay periods
- Tax amounts
Location Information
- Current (incorrect) location
- Correct location details
- State tax IDs
- Effective dates

I apologize for not being able to assist more here. But reaching out to a Payroll specialist is your best option.