On-Demand Pay: Employer visiblity into employee use

caseyfoltz84 — Sun, 21 Sep 2025 06:35:07 GMT

I have an employee that believes that they shouldn't have an On-Demand payment removed from their current direct deposit because it was something that they used two weeks ago, and it was already deducted from a previous paycheck. I can see that in both paychecks Square has deducted the On-Demand amount(same amount on both checks). Unfortunately, Square doesn't seem to provide date information on when the employee requested the On-Demand payment, or when that On-Demand payment was sent to their bank accounts. Is this information available somewhere that I'm not seeing?

I'm going to open up a support case to get down to the immediate issue, but I've experienced it a few times over the past year where an employee questions their direct deposit amount, and I'm left with not as much information as I need to be of much help.

Re: On-Demand Pay: Employer visiblity into employee use

Donnie-M — Tue, 20 Jun 2023 16:28:15 GMT

@caseyfoltz84 I am not a big fan of the whole conspiracy theory genre, but I can understand you are worried about a pattern here. I would in fact be more suspicious of the employee using on demand pay than square double deducting so to speak. The first question I would have is are they using cash app for the deposit? or another bank account? Maybe the employee used it again and didn't even realize it. I would think that the information should show on their pay stub, but I haven't used the service yet to see. I would ask to see if they set up the employee dashboard for square payroll and look at his or her payroll stub and see what it shows.

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On-Demand Pay: Employer visiblity into employee use

Re: On-Demand Pay: Employer visiblity into employee use