How do I change who on my staff gets emails when customers contact us and other emails?

SpruceGifts — Sun, 21 Sep 2025 06:31:05 GMT

Some of our employees are getting emails when a customer contacts us through the website. How do I change who gets those notifications? I feel like it changed recently and added a bunch more employee emails to that list instead of going to just our main business email.

Re: How do I change who on my staff gets emails when customers contact us and other emails?

_Violet — Wed, 04 Oct 2023 22:14:40 GMT

Hi @SpruceGifts - I'm sorry to hear that this issue has brought you to the Seller Community.

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account and settings with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

thread How do I change who on my staff gets emails when customers contact us and other emails? in Staff & Payroll

How do I change who on my staff gets emails when customers contact us and other emails?

Re: How do I change who on my staff gets emails when customers contact us and other emails?