thread How do I resend an invitation to the Team App? in Staff & Payroll

How do I resend an invitation to the Team App?

Espresso — Sun, 21 Sep 2025 06:30:21 GMT

The title of this thread has been edited by a Square Moderator from the original: "How to resend an invitation to the Team App"

Yes I've searched for this but the moderator answers do not work or the mods are just not fully reading the question. This is as clear as I can make it.

>>>>>> How do I resend an invitation to an employee for the team app <<<<<<

Resend = I want to send the invite email AGAIN

Yes I have their correct email address

Yes they received the link many months ago

Does NOT work:
Dashboard - Team - Team Members - Edit (non of the edits have this feature)

Dashboard - Payroll - Payroll Team - click on the member

Re: How to resend an invitation to the Team App

Donnie-M — Tue, 31 Oct 2023 18:21:50 GMT

@Espresso The fastest way I have found is to have them download the team app, enter their email address and hit "FORGOT PASSWORD". That usually is the quickest way to fix it.

The second work around I have used is to change their e-mail address to something else then save and then go in and change it back to trigger a new e-mail. The forgot password works best though.

Re: How do I resend an invitation to the Team App?

LianaK — Tue, 23 Jan 2024 15:37:51 GMT

This is very frustrating. What happened to the button to "Re-issue the Invitation?" It is entirely gone. It is so WRONG to make me change her email to bad information, then change it back again to force a resend.

Re: How do I resend an invitation to the Team App?

JJ_ — Tue, 23 Jan 2024 17:52:46 GMT

Hello @LianaK

Sorry to hear about this. Our Support team would be able to look into this for you! When you have a moment, please reach out directly, so they can help get this sorted for you.