thread Re: How do I remove (active) employees from Team Communication? in Staff & Payroll

How do I remove (active) employees from Team Communication?

majpepper — Sun, 21 Sep 2025 06:24:36 GMT

Every employee account that I create automatically gets added to Team Communication app, including contractors. I can turn off that employee's permissions to use Team Communication, but not actually remove them.

This is a problem for two reasons:

Square is still charging the $1.50 per employee for that person. The amount isn't huge, but still, money that doesn't need to be charged.
They appear in the list of employees active in the app, for all other employees to see. If this is a contractor who does other completely unrelated work to the employees, it's weird to have them show up where all the employees would be talking with one another. Or if I hire a contractor for some consulting work, their name appears as "added" to the chat, which I then have to explain to employees in a way they would otherwise never interact with.

I don't know if the option exists and I'm just missing it, or if it really isn't there, but how do I remove these employees/contractors from Team Communication while keeping them active in Payroll?

Re: How do I remove (active) employees from Team Communication?

JJ_ — Sat, 24 Feb 2024 14:20:54 GMT

This sounds like a good question for our team, @majpepper

They can take a look at your account with you to pinpoint what's going on here and hopefully provide a solution. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

Re: How do I remove (active) employees from Team Communication?

muskanarora — Fri, 08 Mar 2024 15:40:38 GMT

Hi! today, there isn't a way to remove team members from just one product. If they are added to your team, they are added by default added to Team Comms and Shifts. They do need to get specifically added to Payroll however.