thread Re: Avout three weeks ago square was has difficulties. My clients used their credit card . Money we in Your Square Account Information

Avout three weeks ago square was has difficulties. My clients used their credit card . Money went

Bjackson-2023 — Wed, 26 Jul 2023 10:37:22 GMT

A charge from my clients credit card went to square and I never received payment. You were having issueS. I need you to contact me or send me a link I can send the credit card company . They will not give them the money back. Thanks

Re: Avout three weeks ago square was has difficulties. My clients used their credit card . Money we

Gold — Wed, 26 Jul 2023 14:06:52 GMT

HI, you can try to contact Customer Support with this link. Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop. Phone app sometimes displays unavailable at times.

Re: Avout three weeks ago square was has difficulties. My clients used their credit card . Money we

PartyManiaMD — Wed, 26 Jul 2023 14:57:30 GMT

As Gold stated your best bet is to contact Square directly in regards to this payment issue. Alternatively have you reached out to the client to explain the situation? Unfortunately sometimes scammers know their card will decline and then they'll try to get you to manually enter it only to have the card be rejected after the fact.

When in doubt ask for ID so that you can verify they are in fact the card holder, even if they try to claim it is your POS system.

Best of luck and I hope this gets resolved quickly, not having the funds you worked for is quite frustrating.