thread Re: Not getting email notifications! in Your Square Account Information

Not getting email notifications!

aliciavr6 — Thu, 07 Sep 2023 15:09:56 GMT

I got email notifications just fine for years... until about 6 months ago. Then they just stopped. I get no emails from Square. I have them all enabled in "Settings".

I've called in a few times, and every time they tell me it is disabled, but they say they've enabled it and send me a test email which I receive. One of the times I received a daily summary (for one store, not both) a few minutes after "enabling" but then emails stop again.

I need these to come through and customer support just keeps doing the same thing over and over, which works for a minute, then no more emails.

Re: Not getting email notifications!

_Violet — Tue, 12 Sep 2023 16:32:00 GMT

Hi @aliciavr6 - Thanks for reaching out to us here on the Square Seller Community👋

I've sent you a Direct Message to follow up with you.

Re: Not getting email notifications!

aliciavr6 — Wed, 13 Sep 2023 21:44:50 GMT

Update: Violet passed along this issue to the engineers and they got it all fixed. Thank you!!

Re: Not getting email notifications!

_Violet — Wed, 13 Sep 2023 21:53:18 GMT

Thanks for closing the loop here, @aliciavr6! I'm so glad I was able to help you with this 😁

Please let me know if you happen to run into any further trouble.