Payment/refund

Crystalgaster — Sun, 11 Feb 2024 10:18:22 GMT

I had taken a payment off a gift card and then had to refund it and the balance still has not posted back to the card and my balance on here says 0

Re: Payment/refund

Summer2024 — Sun, 11 Feb 2024 17:33:35 GMT

Hi @Crystalgaster - Thanks for reaching out to us here on the Square Seller Community👋😊

I moved your message to a private thread to further discuss your question. Keep in mind, the Seller Community is public-facing so when you ask questions that are specific to your account, we will move them to a board to discuss with you privately for your security.

It appears the refund has been completed on the Square side. Have you reached out to the support team for the Visa gift card? You can also reach out to our Support Team here, so they can take a deeper look as well.

thread Payment/refund in Your Square Account Information

Payment/refund

Re: Payment/refund