thread Re: Account Deactivation Chargeback in Your Square Account Information

Account Deactivation Chargeback

SoCalTTC — Tue, 20 Feb 2024 15:46:20 GMT

We have been faithful customers since 02/12/2019

Account ID: 119635737
Account Name: SoCal TTC

Order Date: Feb 12, 2019
Order Number: 696[Redacted]29031
Order Date: Jan 11, 2020
Order Number: 63[Redacted]082084

The transaction in question was:
Order Date: Jan 2, 2024
Order Number: 6643454[Redacted]
Account ID: 119635737
Account Name: SoCal TTC
Paid by: Courtney Vlugt
Visa ending in 4083

Then I got the message:

Your account has been deactivated

The chargeback for your Custom Domain subscription was not resolved and your Weebly account has been deactivated.

To reactivate your account, please contact Customer Support or your Account Manager.

When I try to reactivate the account or update the password nothing works.

Can you please reactivate the account so that I can fix the website?

Re: Account Deactivation Chargeback

JK_Fiber_Art — Tue, 20 Feb 2024 18:00:53 GMT

Hello SoCalTTC,

The Community members do understand frustration however, you need to resolve this issue with Customer Support. Unfortunately, issues of this nature cannot be fixed here - the Community is pretty good at answering and/or assisting with Square business concerns but, the folks here cannot resolve account issues.

Re: Account Deactivation Chargeback

Ellie_ — Tue, 20 Feb 2024 18:05:19 GMT

Hi there, @SoCalTTC,

Due to the nature of your post being account specific, I've moved it to a private board per our Community guidelines. The Seller Community is intended for seller to seller conversations and we do not have access to account specifics here. I escalated your account to an Account Services team member who can take a closer look since other sellers won't be able to assist with this here from the Community.