https://community.squareup.com/t5/Your-Square-Account-Information/I-have-been-cut-off-from-support-twice-without-being-helped/m-p/846795#M5956 <P>I am a new customer. I represent a charity that is trying to do something useful in the world. We have been put in a position by other vendors who have delayed payments owed and as a result I'm stuck trying to get my staff paid today.&nbsp;<BR /><BR />I used my credit card this morning to make a payment into our account using our square reader. The transaction has been placed into the square account and then flagged to be under review. I have contacted support through the chat, they escalated to a manager only after requesting this multiple times.&nbsp;</P><P>That manager then cut off the communication deciding that they would not help connect me to an appropriate department. I then called support, and did not even receive an escalation, they cut off the call, refusing to connect me to a department that could help.&nbsp;</P><P>I have complaint reference number, but none of it helps with what I need to take care of the situation. They've stone walled me and I haven't even had a chance to see if the service is good for us or not, except with this experience, it seems it's not.</P> Fri, 24 Jul 2026 17:08:39 GMT CVRCAdmin 2026-07-24T17:08:39Z https://community.squareup.com/t5/Your-Square-Account-Information/I-have-been-cut-off-from-support-twice-without-being-helped/m-p/846795#M5956 <P>I am a new customer. I represent a charity that is trying to do something useful in the world. We have been put in a position by other vendors who have delayed payments owed and as a result I'm stuck trying to get my staff paid today.&nbsp;<BR /><BR />I used my credit card this morning to make a payment into our account using our square reader. The transaction has been placed into the square account and then flagged to be under review. I have contacted support through the chat, they escalated to a manager only after requesting this multiple times.&nbsp;</P><P>That manager then cut off the communication deciding that they would not help connect me to an appropriate department. I then called support, and did not even receive an escalation, they cut off the call, refusing to connect me to a department that could help.&nbsp;</P><P>I have complaint reference number, but none of it helps with what I need to take care of the situation. They've stone walled me and I haven't even had a chance to see if the service is good for us or not, except with this experience, it seems it's not.</P> Fri, 24 Jul 2026 17:08:39 GMT https://community.squareup.com/t5/Your-Square-Account-Information/I-have-been-cut-off-from-support-twice-without-being-helped/m-p/846795#M5956 CVRCAdmin 2026-07-24T17:08:39Z