My account been closed and funds still on hold for 10 months, who can sgest me whot to do?

mkhitarovanna — Wed, 18 Mar 2026 15:45:36 GMT

Hi everyone,

I’m looking for advice or help regarding an issue I’ve been having with Square.

My account was closed by Square in summer 2025, and I was informed that my funds would be held until December 8, 2025. Since December 10, I’ve contacted customer service more than 15 times requesting the release of my funds and transfer to my bank account.

Each time, I’m told that my case has been escalated and that the funds should be released within 2–3 days, but nothing has happened. I also spoke with the Account Services team and was given case number.

It has now been over ten months, and I still haven’t received my funds or any clear response.

Has anyone experienced something similar with Square? Were you able to resolve it, and if so, how? Any advice on what steps I should take next would be greatly appreciated.

Thank you in advance for your help.

Re: My account been closed and funds still on hold for 10 months, who can sgest me whot to do?

HairByBobby — Wed, 18 Mar 2026 16:47:48 GMT

Some ideas

Request Escalation: If you have already spoken to a regular agent, ask them to escalate the issue to the "Risk Department" or "Account Management" team.
Escalation Steps
If support does not resolve the issue, take these steps:
- Social Media/Public Pressure: Post on LinkedIn or Twitter/X tagging Square and its employees to gain attention.
- File Official Complaints:
  - CFPB: The Consumer Financial Protection Bureau is the most effective agency for this.
  - Better Business Bureau (BBB): File a complaint against Block, Inc. (Square's parent company).
  - State Attorney General: Contact the Attorney General in your state.
- Legal Action: Consider filing a case in Small Claims Court if the amount is significant.
- Important Tips
  - Do not rely solely on phone support: Email support or social media often provides a better paper trail for legal action.
  - Gather Documents: Prepare your transaction logs, customer information, and communications to prove the sales were legitimate.

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My account been closed and funds still on hold for 10 months, who can sgest me whot to do?

Re: My account been closed and funds still on hold for 10 months, who can sgest me whot to do?