Totally angry with Square

Hot1 — Wed, 11 Feb 2026 16:46:27 GMT

I'm totally angry with Square Australia.

Why?

I've been processing sales for years. Not a single issue ever. Always had money available to cover any refunds etc.

4 weeks ago, I process $21,997 (like I've been doing all year), but this time Square withholds the funds and asks to verify my business. I answer all the questions and submit all the paperwork.

Result? Account gets cancelled.

But they do not return the funds to the customer! It's been over a month and the customer doesn't have their money back. Yet I'm still providing the service to them.

I'm not allowed to access the funds. And I've tried to process a refund to them so that I can process their sale via another merchant. And so now the customer is **bleep**ed.

This is negligent and culpable from Square.

They won't return emails - even the rep who emailed me to tell me they've cancelled my account won't return an email.

So a warning to all - this is how you can be left **bleep**ing off your customer through no fault of yours.

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Totally angry with Square