thread Chargeback in Your Square Account Information

Important update about Chargeback Protection

eky — Tue, 18 Jun 2019 14:00:00 GMT

We understand that the idea of fighting a chargeback, or payment dispute, can be a burden when you’re running a business. At Square, we help alleviate this stress by managing most of the dispute process for you.

Re: Important update about Chargeback Protection

Hardcore_Games — Tue, 18 Jun 2019 20:28:27 GMT

so far i have not seen problems but i am ever on the watch

Re: Important update about Chargeback Protection

ashc — Wed, 08 Jan 2020 09:46:38 GMT

Hey @MDTrepairs,

I'm sorry to hear a chargeback didn't settle in your favor.

Square doesn't decide on who wins/loses the dispute. The customer's bank ultimately decides that.

There's tips here you can read through to make sure you're protected when processing cards from future potential disputes.

Chargeback

Hardcore_Games — Wed, 08 Jan 2020 09:44:59 GMT

It seems that more and more sellers are now being left to fend for themselves against unscrupulous persons.

PayPal and Ebay have buyer protection but sellers are SOL. International shipping is very troublesome too.

Re: Important update about Chargeback Protection

AshleyK — Tue, 07 Jan 2020 18:00:30 GMT

We hear you - losing chargebacks can be really frustrating and discouraging as a business owner. We don't like them much either, because when you lose money, we lose money. It costs us each time a chargeback is lost as well, so we do our best to challenge the ones we can. However; as Ashc stated above, the customer's bank ultimately decides who get's the money, the seller or the customer, and we are required by law to comply.

I would strongly encourage everyone to follow the tips that AshC provided in her post above so that you know you are doing everything in your power as a business owner to protect yourself. We cannot make those decisions for you, but we can always give you the tools needed to have the best business you can and empower you to grow as a business.

I hope this brings some clarity to the situation and thanks for posting!

Re: Important update about Chargeback Protection

Hardcore_Games — Tue, 07 Jan 2020 18:03:53 GMT

Here is Canada due to seditious policies, homeless is rampant and three times worse that the US etc.

Shoplifting is so bad now many have resorted to extreme security measures.

Stolen bank cards are another problem that hurts retailers.

Re: Important update about Chargeback Protection

CRowland — Thu, 28 Jan 2021 16:52:59 GMT

I have a former psychotherapy client who has initiated a chargeback dispute saying that the service was not provided, which it was.

I have watched the video about chargeback disputes but can't see any way to respond to the dispute - I see I need to send "evidence" but there is no indication of where to send it or how. There are no links on my dashboard other than notification that a dispute has been launched, and no buttons to click on for me to use to respond.

any suggestions?

Re: Important update about Chargeback Protection

nika — Thu, 28 Jan 2021 22:54:47 GMT

Sorry to hear that happened @CRowland. Once your customer files a dispute, our Disputes team will notify you of it through your Dashboard, like you said. If you're not yet seeing anything through your Dashboard, it's likely that the Disputes Team is still getting info from your customer's bank.

Keep an eye on your Dashboard.