thread Re: Tax Rules Not Being Applied Correctly in Your Square Account Information

Tax Rules Not Being Applied Correctly

MHF — Thu, 15 Mar 2018 00:02:04 GMT

I created a tax rule which excludes the chosen tax when TO GO Dining Option is chosen and applied that rule to three items. However, the rule only seems to work with one of the three items chosed...regardless of whether the items are combined in a single order or selected separtely for individual orders. Am I missing something?

Re: Tax Rules Not Being Applied Correctly

Helen — Wed, 21 Mar 2018 22:50:33 GMT

I'm very sorry for the late reply @MHF!

If you're still experiencing this issue please give our CS team a call. They'll be able to check that this tax rule is set up correctly for you, and investigate this further. Thanks for your patience!

Re: Tax Rules Not Being Applied Correctly

MHF — Wed, 21 Mar 2018 23:24:44 GMT

Seems like it works fine as long as I give it a day! If I add the tax rule to a new item... it does not take effect same day... but it works the next day!

Re: Tax Rules Not Being Applied Correctly

Helen — Wed, 21 Mar 2018 23:29:21 GMT

Hmm, I'm glad to hear it's working but your tax settings should update automatically! As you're making changes in the Dashboard you might need to close the app, or sign out and sign back in for the changes to appear in the app.