Frozen square account

Puree26 — Thu, 26 Dec 2024 11:49:27 GMT

Hi, my account was frozen due to unrecognized payment. I submitted all the required documents needed. I still couldnt get a response from them. I already issued the refunds as they asked.

Re: Frozen square account

Lou8 — Fri, 27 Dec 2024 11:08:26 GMT

Hi @Puree26 , thanks for posting on the Seller Community.

It can take 1-2 business days for our Account and Services team to review the documents provided in the information requests. Note that this timeframe may change during holidays. Make sure that you have responded to all questions - otherwise our team won't received a notifications that it has been completed. You'll find more details about information requests on our Support Center. Once they've reviewed the information provided, they will email you directly.

Since we don't have access to account information on this platform, I suggest contacting our Support Team directly if you still haven't received an email from us after the usual timeframe.

thread Frozen square account in Your Square Account Information

Frozen square account

Re: Frozen square account