thread Re: suspended transfers in Your Square Account Information

suspended transfers

davidb12345 — Tue, 13 Sep 2022 08:24:09 GMT

Hi, yesterday my payment transfer was "suspended" and they asked for id and selfie which i did and payout changed to "pending" and then was transfered to my bank. I recieved a payment last night and again it says "suspended". Is this normal? Will they ask for more information?

Thanks

Re: suspended transfers

Breffni — Tue, 13 Sep 2022 12:55:57 GMT

Hi @davidb12345, welcome to the Seller Community and sorry to hear you're running into this.

In cases like this, I would suggest getting in touch with our customer support team directly. As the Seller Community is a public forum, I can't access your account to check those details.

Our support team will be able to provide some insight into this.

Re: suspended transfers

davidb12345 — Tue, 13 Sep 2022 13:32:12 GMT

Thanks for reply. I noticed it has now changed to "active sales" and "transferring today". So im wondering is it a daily thing until the 24 hours has passed? Thanks for your reply

Re: suspended transfers

Breffni — Tue, 13 Sep 2022 13:35:51 GMT

That tends to be a glitch in our system @davidb12345, I can't say for sure without seeing the account but I would give our team a call just to be on the safe side. Apologies for any inconvenience caused!

Re: suspended transfers

davidb12345 — Tue, 13 Sep 2022 13:37:03 GMT

No problem, thanks for your help ill give them a call 🙂