thread Re: Live Q&A: Ask us anything about verifying your identity for your Square account! in Your Square Account Information

Account Question

ozielmaxwell — Mon, 24 Apr 2023 21:54:34 GMT

I registered on square and bought the card reader device. But square failed to verify my identiy. anytime i put my address and passcode it failed.

[This post was moved to the Help board by a moderator from the "Live Q&A: Ask us anything about verifying your identity for your Square account!" event.]

Re: Live Q&A: Ask us anything about verifying your identity for your Square account!

ozielmaxwell — Mon, 24 Apr 2023 20:53:19 GMT

This is the message i always see whenever i try to verify my identy. Worse verification process i have seen online ever.

I think i wasted my money buying the card reader as i can't make use of it.

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Square is unable to approve your request

Thank you for signing up with Square. Unfortunately, you have not been approved to accept credit card payments. If you have any questions, please visit our extensive Help Center.

Re: Live Q&A: Ask us anything about verifying your identity for your Square account!

Tom — Mon, 24 Apr 2023 21:57:22 GMT

Hi @ozielmaxwell,

Thanks for reaching out and I'm really sorry to hear about the trouble with your account. In order to maintain your account security and privacy, we can't access and share out specific details in our public forums. If you have any remaining questions, please get in touch the Customer Success team and they'll take a deeper dive.