Received Square Loan Offer during Account Funds Hold/Account Review

ftblmeme — Sun, 29 Oct 2023 16:28:04 GMT

Hi all,

Our funds were put on hold a couple of days ago. Yesterday, I received a loan offer which I applied for, while funds were unavailable.

Today my account was under full review and I had to answer a lot of questions and provide evidence - now I am waiting to hear back. I am also in the middle of waiting for the loan application result.

I believe the suspended funds/account review is due to a post-purchase upsell we've been displaying to customers. If the customer completes the purchase, this means transactions happen in quick succession from the same person so I can see why Square flagged these payments.

Will this account review throw off the loan? One of the criteria is to have no account reviews.

Re: Received Square Loan Offer during Account Funds Hold/Account Review

Breffni — Tue, 31 Oct 2023 10:09:55 GMT

Hi @ftblmeme thanks for flagging this!

For inquiries related to your specific account, please contact our Customer Support team directly.

Each of these cases is distinct and requires individual attention at the account level.

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Received Square Loan Offer during Account Funds Hold/Account Review

Re: Received Square Loan Offer during Account Funds Hold/Account Review