thread Pointless Customer Service in Your Square Account Information

Pointless Customer Service

stephen76 — Tue, 31 Oct 2023 13:08:09 GMT

I run a community group and occasionally sell items at fairs and events to generate funds for the group. Square send me a message saying that they wanted details of a second controlling member of my group. I advised them that it was just me that ran the group, but Square wouldn't have it and sent notice that they were going to deactivate my account. I complained to customer service who said that they would look into it. Square responded by saying they will be deactivating my account because I have contravened their T&C's. When asked which T&C's they stated 'Due to obligations with card networks we cannot elaborate'. ?!?!?! I spoke again with customer services (who are very polite but of on real use) and they just seem transfixed on me giving them details of a second controlling member of my group. THERE ISNT ONE ITS JUST ME!!!!

Deactivating My Account

stephen76 — Tue, 31 Oct 2023 13:05:58 GMT

I run a community group and occasionally sell items at fairs and events to generate funds for the group.

Square send me a message saying that they wanted details of a second controlling member of my group. I advised them that it was just me that ran the group, but Square wouldn't have it and sent notice that they were going to deactivate my account.

I complained to customer service who said that they would look into it. Square responded by saying they will be deactivating my account because I have contravened their T&C's. When asked which T&C's they stated 'Due to obligations with card networks we cannot elaborate'. ?!?!?!

I spoke again with customer services (who are very polite but of on real use) and they just seem transfixed on me giving them details of a second controlling member of my group. THERE ISNT ONE ITS JUST ME!!!!

Pointless Customer Service

stephen76 — Tue, 31 Oct 2023 13:09:46 GMT

I run a community group and occasionally sell items at fairs and events to generate funds for the group. Square sent me a message saying that they wanted details of a second controlling member of my group. I advised them that it was just me that ran the group, but Square wouldn't have it and sent notice that they were going to deactivate my account. I complained to customer service who said that they would look into it. Square responded by saying they will be deactivating my account because I have contravened their T&C's. When asked which T&C's they stated 'Due to obligations with card networks we cannot elaborate'. ?!?!?! I spoke again with customer services (who are very polite but of on real use) and they just seem transfixed on me giving them details of a second controlling member of my group. THERE ISNT ONE ITS JUST ME!!!!

Re: Pointless Customer Service

Breffni — Thu, 02 Nov 2023 09:33:45 GMT

Hi @stephen76 - I'm sorry to hear that you've had a poor experience.

Unfortunately, we can't discuss account-specific queries here. I'll pass your feedback onto the relevant team.