thread Help - Ive undercharged a customer!!! in Your Square Account Information

Help - Ive undercharged a customer!!!

Susanbonnar — Mon, 13 Nov 2023 11:59:07 GMT

One of my staff inadvertently charged a customer .62p instead of £62, the customer paid contactlessy so information on the transaction (that I can see) is limited.

Any suggestions on how to rectify this error.

Thanks.

Re: Help - Ive undercharged a customer!!!

Sam_400º — Mon, 13 Nov 2023 13:56:09 GMT

~~First thing that comes up here is that you can't charge a card in Square for 62p.~~ Scrap that - just tried and it let me. Guess you learn something new every day！

Second thing is that this is quite an expensive learning experiance but you can't recharge a card.

Re: Help - Ive undercharged a customer!!!

Breffni — Tue, 14 Nov 2023 11:59:42 GMT

Hi @Susanbonnar sorry to hear that this has happened 😞

Yes - unfortunately we can't recharge a card.

In this case you would need to try to get in touch with the customer directly and create a new sale.