https://community.squareup.com/t5/Your-Square-Account-Information/How-to-process-a-refund-against-a-cancelled-invoice/m-p/191504#M4493 <UL> <LI>Invoice 000008 created, credit card payment processed, sent to the customer</LI> <LI>Customer asked for a guest name to be edited to match their records</LI> <LI>Unable to edit the invoice as it was paid</LI> <LI>Created a duplicate invoice (000011) to send the customer as a workaround with the intention to cancel the duplicate</LI> <LI>Accidentally cancelled the original (000008) which was already paid</LI> <LI>Now we have an unpaid and overdue invoice and a cancelled one and I can no longer see payment against it</LI> <LI>Unable to un-cancel</LI> </UL> <P>First part of my question is how do I process a refund against a cancelled invoice?</P> <P>Second question is what is the best way to handle this problem?!</P> Fri, 31 Jul 2020 01:36:25 GMT feebee61 2020-07-31T01:36:25Z https://community.squareup.com/t5/Your-Square-Account-Information/How-to-process-a-refund-against-a-cancelled-invoice/m-p/191504#M4493 <UL> <LI>Invoice 000008 created, credit card payment processed, sent to the customer</LI> <LI>Customer asked for a guest name to be edited to match their records</LI> <LI>Unable to edit the invoice as it was paid</LI> <LI>Created a duplicate invoice (000011) to send the customer as a workaround with the intention to cancel the duplicate</LI> <LI>Accidentally cancelled the original (000008) which was already paid</LI> <LI>Now we have an unpaid and overdue invoice and a cancelled one and I can no longer see payment against it</LI> <LI>Unable to un-cancel</LI> </UL> <P>First part of my question is how do I process a refund against a cancelled invoice?</P> <P>Second question is what is the best way to handle this problem?!</P> Fri, 31 Jul 2020 01:36:25 GMT https://community.squareup.com/t5/Your-Square-Account-Information/How-to-process-a-refund-against-a-cancelled-invoice/m-p/191504#M4493 feebee61 2020-07-31T01:36:25Z https://community.squareup.com/t5/Your-Square-Account-Information/How-to-process-a-refund-against-a-cancelled-invoice/m-p/191533#M4494 <P>Hey <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/308599">@feebee61</a>,</P> <P>&nbsp;</P> <P>Thanks for getting in touch and sorry to hear you're having trouble with invoices!</P> <P>&nbsp;</P> <P>Take a <A href="https://squareup.com/help/au/en/article/6116-process-refunds" target="_blank">look here</A>&nbsp;for some general advice on processing refunds - in order to help work out what's happened with with your invoices and how they have been marked as cancelled / paid, please give our support team a call on 1800 760 137 - they'll be able to assist you further and have a look into these specific invoices, which is something we're unfortunately not able to do via our Seller Community forum!</P> <P>&nbsp;</P> <P>Lines are open Monday through Friday, 9am-5pm AEST. Thanks for understanding.</P> Fri, 31 Jul 2020 05:55:38 GMT https://community.squareup.com/t5/Your-Square-Account-Information/How-to-process-a-refund-against-a-cancelled-invoice/m-p/191533#M4494 Seamus 2020-07-31T05:55:38Z