thread Re: How do I contact square to actually talk to someone? in Your Square Account Information

How do I contact square to actually talk to someone?

bosches — Sat, 31 Oct 2020 21:22:24 GMT

I need to talk to someone about the square reader and few other things. Our fees this month was almost $1000 because of the 1.9% taken. Banks charge 0.5 to 1%. This is unacceptable, and really considering moving to Kounta that can actually integrate with bank Eftpos machines. Being in the restaurant industry our profit margin is not much so a $1000 just gone I will not accept. I need a contact number to a person that can give me options and answers or we will be leaving really soon.

Re: How do I contact square to actually talk to someone?

Seamus — Sun, 01 Nov 2020 22:58:13 GMT

Hey @bosches,

Thanks for getting in touch.

Please feel free to reach out to our team on 1800 760 137 if you've like to discuss further!

Re: How do I contact square to actually talk to someone?

bosches — Mon, 02 Nov 2020 06:10:26 GMT

That does not work, tells me to enter a code, which I dont have and if I go on the link it takes me to self search support.

Now they also did not pay us the Terminal money. So we are $1200 short on payment and I cannot contact someone, this is sh*t.

Re: How do I contact square to actually talk to someone?

Seamus — Mon, 02 Nov 2020 23:27:24 GMT

Hey @bosches,

Looks like you may have called just after we closed. You don't need to enter a code if you're calling 9am-5pm, please give our team a call during these hours.