thread DISPUTE IN MY FAVOR - ITS BEEN 2 1/2 MONTHS AND STILL NO REPLACEMENT FUNDS HAVE BEEN RECEIVED in Your Square Account Information

DISPUTE IN MY FAVOR - ITS BEEN 2 1/2 MONTHS AND STILL NO REPLACEMENT FUNDS HAVE BEEN RECEIVED

Luxe45 — Wed, 14 Aug 2024 15:59:02 GMT

I have been using square for retail for 2 - 1/2 years. I have had 1 dispute which was rightly so found in my favor as it was a false claim.

That decision was on 6/6/24. Despite calls and detailed emails over 2 months later I have STILL not received the funds back from square.

After emailing several times I did receive one response stating the funds would be returned withing 1-3 business days and then nothing. I received another response stating that they could not re-open the case as the decision by the cc company bank was final. This is maddening as the dispute was found in my favor.

I am very close to the acceptance to take the time money and hassle to move my business to Spotify.

Does anyone have any advice here?

Greatly appreciated in advance,

Jill B

Re: DISPUTE IN MY FAVOR - ITS BEEN 2 1/2 MONTHS AND STILL NO REPLACEMENT FUNDS HAVE BEEN RECEIVED

RobynR — Fri, 16 Aug 2024 21:01:38 GMT

Hey @Luxe45,

I'm sorry trouble has brought you to the Community.

After reviewing, it appears that you received the dispute funds on your 06/06/2024 transfer. You can view this directly on your Square Dashboard here. It will be listed under "Deferrals Released."

Please let us know if this helps.

Re: DISPUTE IN MY FAVOR - ITS BEEN 2 1/2 MONTHS AND STILL NO REPLACEMENT FUNDS HAVE BEEN RECEIVED

Luxe45 — Sat, 17 Aug 2024 05:58:46 GMT

Thank you for your reply here its much appreciated.
Indeed It was refunded back to my account. I spoke with a really great cs rep who was able to give me detail.

Thanks again