thread Square Transaction missing from Square history in Your Square Account Information

Square Transaction missing from Square history

DavidAtWithWine — Thu, 28 Jan 2021 02:08:43 GMT

We have a CMS that has recorded a Square Transaction ID, its un-mistakingly a Square Transaction ID, we know the length and it ends with an eV, its not a duplicate or anything like that... but yet we cant find it in Squares Transactions list. It doesnt seem to exist on Square at all... and yet a transaction had occurred... which brings me here scratching my head.

Does anyone know of a scenario where this could happen? Does Square have bugs?

Re: Square Transaction missing from Square history

Seamus — Thu, 28 Jan 2021 05:30:32 GMT

Hi @DavidAtWithWine,

Thanks for getting in touch and sorry to hear you're having trouble locating a transaction!

While looking into your accounts transaction history is not something we're able to do via our public Seller Community forum, please call our support team on 1800 760 137 for further help with this! Lines are open Mon-Fri, 9am-5pm Melbourne time.

Thanks for understanding.