thread Re: why is my balance under review ? in Your Square Account Information

why is my balance under review ?

kystylezz1 — Sat, 24 Aug 2024 12:25:01 GMT

a little over 2 weeks ago i couldn’t see my balance (i knew there was money on it). now it finally appears and it’s been under review for almost two weeks. how do i unlock or speed up the review?

Re: why is my balance under review ?

TheRealChipA — Sat, 24 Aug 2024 15:08:44 GMT

Hey @kystylezz1. You need to get on the phone with customer support. Since it is the weekend, they will have limited staffing. So Monday probably would be best during regular business hours. As for your question about unlocking or speeding up, that depends on the reason for the review. Usually, these things go as fast as they go, and can’t be rushed — especially if the review was requested by a third party like Mastercard or Visa or a customer’s bank. Since we are just fellow sellers here, that’s about all we can tell you. Good luck!

Re: why is my balance under review ?

RobynR — Sat, 24 Aug 2024 19:13:41 GMT

Hey @kystylezz1,

Our system periodically reviews your transactions to keep your account safe from scams and fraud. Our policy is to ensure your business is protected when our system notices something unusual.

Before calling support tomorrow, please check your email for any communication regarding your review from our Account Services team.

The subject line may read "Action Required" from Square Account Services.