thread Re: how to delete a transaction. i want it deleted from everwhere in Your Square Account Information

How to Permanently Remove a Transaction on Square Point of Sale?

NICKPIZZA — Wed, 18 Sep 2024 09:34:25 GMT

Hello everyone,

My child made a transaction for a million dollars using my Square account on my phone as a joke. I noticed it quickly and refunded the invoice. However, this incident has messed up all my data. My reports, which are crucial for my day-to-day operations, are now inaccurate. Metrics like loyalty sales versus non-loyalty sales are completely off, and the numbers are no longer useful. Can anyone help me resolve this issue?

Thank you.

[The title of this thread has been edited from the original: how to delete a transaction. i want it deleted from everwhere]

Re: how to delete a transaction. i want it deleted from everwhere

JK_Fiber_Art — Sun, 15 Sep 2024 12:49:06 GMT

Unfortunately you cannot change or alter or delete a transaction after it's complete - it's now part of your history. (It's a standard financial practice put in place to prevent not so honest people from altering their books.)

Re: how to delete a transaction. i want it deleted from everwhere

Breffni — Wed, 18 Sep 2024 09:33:08 GMT

Hi @NICKPIZZA 👋 thanks for flagging this.

@JK_Fiber_Art is correct here, we cannot amend or remove processed transactions or their historical data, unfortunately.

If there is anything else we can help with, please let us know.