thread Re: Where is my card reader??? in Your Square Account Information

Where is my reader? How can I check the tracking?

SS1 — Thu, 08 Nov 2018 18:39:27 GMT

Need to check status of Square, make sure shipped

Where is my Square Reader?

monte79 — Tue, 18 Jul 2017 17:31:11 GMT

I have not received my square reader yet.

Re: Where is my square reader?

George — Thu, 31 Mar 2016 23:29:59 GMT

Hi @monte79, sorry you haven't received your Square Reader. It typically takes 10 days for the reader to arrive.

To get a reader immediately, your best bet is to visit a retail store. (It's very likely there's one nearby.) The readers are $10, but you'll receive a $10 redemption code.

You could also order another free reader in your online Square Dashboard. You'll get a confirmation email when it's shipped. Hope that helps! If it does, it'd be great if you'd click Author's Choice beneath the response.

Re: Where is my square reader?

Cwebb87 — Sun, 03 Apr 2016 22:17:39 GMT

You say it takes 10 days but I have now ordered two readers have yet to receive either. My first order was placed on 3/15/16 and again on 3/28/16. There is still no tracking number. So explain why I haven't received the readers yet. It is now going on there weeks since I ordered the first reader. Honestly if this is how you conduct business, I will take mine elsewhere. You cannot tell someone they will have a product in 10 days and 21 days later they still have not received said product.

I ordered my reader on 3/20 and it was shipped on 3/22 but I haven't received it yet it's 4/5-why?

Ask — Thu, 28 Jul 2016 22:22:55 GMT

I ordered my reader on 3/20 and it was shipped on 3/22 but I haven't received it yet it's 4/5-why?

Re: I ordered my reader on 3/20 and it was shipped on 3/22 but I haven't received it yet it's 4/5-wh

George — Tue, 05 Apr 2016 23:55:14 GMT

Seems like your question is similar to the one in this thread.

Please see above for more info!

Re: Where is my square reader?

George — Wed, 05 Sep 2018 17:15:29 GMT

Sorry to hear you haven't received your readers. We work in partnership with package delivery companies to deliver the free readers, which is why they don't come with tracking information. Unfortunately packages are sometimes lost in transit, but rest assured, the readers aren't connected to any account and don't store any account information.

If you need a reader right away, feel free to pick one up at a nearby retail location and redeem the $10 cost if you're new to Square. Otherwise, you can reorder one from your Square Dashboard

Update 2018: Your first magstripe reader is free when you sign up. Extra magstripe readers cost $10 each.

I ordered my square 3 weeks ago and still have not received it. Please HELP

shanchelle — Thu, 28 Jul 2016 22:22:44 GMT

I ordered my square 3 weeks ago and still have not received it. Please HELP

Where is my reader?

chinaart70 — Thu, 28 Jul 2016 22:22:36 GMT

Where is my reader?

Re: Where is my reader?

George — Sat, 30 Apr 2016 23:19:05 GMT

Please see the info above!

I did not receive my free square reader as advertised after i signed up

marshawaii — Wed, 04 May 2016 02:39:41 GMT

Re: I did not receive my free square reader as advertised after i signed up

George — Thu, 05 May 2016 17:47:17 GMT

Sorry for the trouble here! We do our best to get the reader to you in a timely fashion. Please see above for a more full explanation. And then head down to a retail store if you need to get a reader immediately!

Re: I ordered my square 3 weeks ago and still have not received it. Please HELP

George — Thu, 05 May 2016 18:42:20 GMT

So sorry you haven't received your reader yet. I wrote more background in the explantion above.

If you need to get your reader immediately, please visit a retail location!

Card reader lost in the mail?

GaylaMaree — Tue, 10 May 2016 12:55:03 GMT

I been waiting on my card reader to come in for the past 2 almost 3 weeks
And it doesn't have a tracking number

Re: Card reader lost in the mail?

Beeswaxandbubbl — Tue, 10 May 2016 18:08:23 GMT

Following because I have been waiting too. No tracking number but I did receive a "shipped" email.

Pam

barberpamela757 — Mon, 16 May 2016 13:52:13 GMT

Who to contact if you still have not revived the card machine square up?

Re: Pam

Kelly — Wed, 18 May 2016 15:09:58 GMT

We can help out, check out George's post above.

Re: How long does it take for square to verify a new bank account that you added

nreinitz — Tue, 31 May 2016 13:17:18 GMT

I have not receive my card reader yet. It's been 18 days. Why?

Re: How long does it take for square to verify a new bank account that you added

Spenser — Wed, 01 Jun 2016 22:40:20 GMT

Sorry to hear that. They typically don't take longer than ten days. Check out @George's tips above.

How long does it take the receive the square reader? It has been 2 weeks since I ordered.

tejalasher — Mon, 06 Jun 2016 00:45:18 GMT

How long does it take the receive the square reader? It has been 2 weeks since I ordered.