thread Re: TRANSFER SUSPENDED in Your Square Account Information

TRANSFER SUSPENDED

Tvimo — Fri, 05 Mar 2021 13:07:10 GMT

Hello ... I had an unknown charge show up on my transaction list, so I called and reported it as fraudulent. The person I spoke with said they were going to freeze and hold my deposit so they could review and investigate. I told him I understood and agreed.

But now they have frozen all of my deposites since then and it has been 5 days i have not recieved income for my Resturant. I dont know what to do and the suppose team does answer the phone now. Please help!

Re: TRANSFER SUSPENDED

JustinC — Fri, 05 Mar 2021 16:59:02 GMT

Hi @Tvimo - sorry for the frustrating experience. We reached out to the appropriate team to move your case along. We'll follow up via DM with an update once we receive one.

Re: TRANSFER SUSPENDED

615Barbie — Mon, 15 Mar 2021 21:56:49 GMT

mine has been suspended transfer since feb 15 and the closed my account how do i get my money there was no problem with card it was my 2nd transaction

Re: TRANSFER SUSPENDED

615Barbie — Mon, 15 Mar 2021 21:57:15 GMT

i just want my m oney

Re: TRANSFER SUSPENDED

SamanthaD04 — Tue, 16 Mar 2021 21:33:27 GMT

My transactions are being suspended and I can’t access the money put into my account from my recent transactions.

Re: TRANSFER SUSPENDED

os-manager — Mon, 22 Mar 2021 01:48:46 GMT

We have the same issue. Square suspended our transactions on August 24th 2020 and hasn't sent any details regarding funds release date. Anyone from the community can give us any details? We've been requesting details from support since then but they haven't said anything other than "details in email" that we never got.

Re: TRANSFER SUSPENDED

nambrane — Thu, 08 Apr 2021 08:48:52 GMT

It seems like we are being held without any way of contacting the company.

Re: TRANSFER SUSPENDED

os-manager — Sat, 01 May 2021 05:02:40 GMT

Is this even legal? holding funds without providing details?

Re: TRANSFER SUSPENDED

771113 — Sat, 19 Jun 2021 14:06:26 GMT

This has happened to me as well. So there is absolutely no way to get our money?

Re: TRANSFER SUSPENDED

sierraLindaprop — Thu, 08 Jul 2021 15:17:36 GMT

Same boat. Did anyone find any resolution?

Re: TRANSFER SUSPENDED

Above — Thu, 26 Aug 2021 09:29:09 GMT

I have this problem as well

Re: TRANSFER SUSPENDED

steven — Thu, 09 Sep 2021 19:37:55 GMT

last week I got the notification that there was suspicious activity on my account. I called account support and they told me they suspended my transfers until they could investigate further. I thought that was a great idea and appreciated the added security measures, but now a week and $5K in square jail later. This is pretty frustrating.

Re: TRANSFER SUSPENDED

steven — Thu, 09 Sep 2021 19:42:10 GMT

I just checked my calendar and actually, it's been just over two weeks since my account transfers were suspended. 2 weeks seems to be a magic number in these posts... I assume some of you got your money back??? what was the process and what's the average time span?

Re: TRANSFER SUSPENDED

steven — Thu, 09 Sep 2021 19:43:14 GMT

did you ever get your money? what was the hold-up?

Re: TRANSFER SUSPENDED

Andrew1987 — Sat, 13 Aug 2022 17:38:44 GMT

Hey can u also help me ? I got paid via an invoice and now the transfer is showing Monday but when i click on it, It shows me Transfer is suspended why??

I did make an account and before even my bank got verified I send a testing invoice to my Brother he paid it, And even the invoice is labeled as paid but transfer is suspended any luck how to open it or what? Square doesn't have weekend support and I need to withdraw that money by monday..

Re: TRANSFER SUSPENDED

Andrew1987 — Sat, 13 Aug 2022 17:39:43 GMT

Waiting on it why they suspended my transaction too..