my balance did not update yesterday after transactions- remained at 0.00

kalenes — Sat, 16 Jul 2022 12:03:14 GMT

have never had this happen. Balance did not update after a transaction. Customer is picking up order today and just trying to verify all is good before i give to them

Re: my balance did not update yesterday after transactions- remained at 0.00

Arie — Mon, 18 Jul 2022 05:47:58 GMT

Welcome to our community @kalenes, we love seeing new faces here 🙂

While we can't look into individual transactions via this forum, a common reason you wouldn't see a transaction in your balance transfer is that the transactions were recorded as cash or other tender. These payment types are for record-keeping purposes only, and will not be transferred to your bank account with the card transactions you've processed. You can take a look at the transactions tab in your Dashboard, or App, and recognise how the payment was recorded via the small icon here:

Please let us know if you have any further questions, we're happy to help!

thread my balance did not update yesterday after transactions- remained at 0.00 in Your Square Account Information

my balance did not update yesterday after transactions- remained at 0.00

Re: my balance did not update yesterday after transactions- remained at 0.00