How to avoid account deactivation?

saintquaintshop — Fri, 29 Jul 2022 16:19:47 GMT

I've just rebuilt my store / website after my original account was (I believe, erroneously) deactivated. Square didn't give any reason, so I don't know what they think I did wrong, and I don't know how / what to avoid now that I've rebuilt my store / website. Would appreciate guidance from you folks.

30-second story for context:

Was just getting my online business (original music / services) going (hadn't even officially launched yet)
Processed my first payment from a customer through Square's invoice system
Square contacts me and asks for more information to "learn more about my business"
I provide them with all requested documentation (IRS, Bank Accounts, Filed Articles of Incorporation, etc)
I get an email the next day saying my account had been deactivated and that the solution was final, with no explanation, no reasoning.

I'm trying to do everything as by-the-book as possible, so I would like to know just what it was that caused the deactivation.

I've already called customer service who said they would "elevate" my case # to the Accounts & Services department (who conveniently don't have any direct phone lines). Customer Service also advised me to reply directly to the email I received from Accounts & Services. I know a response is unlikely.

So, assuming I am actually at fault somehow, what can I do to avoid any other weird technicalities in the Square system?

Re: How to avoid account deactivation?

6SCG — Thu, 01 Sep 2022 18:18:02 GMT

Same thing literally happened to me. Was hoping to find some information under this post. I too am waiting to hear what the issue is/was and how to retrieve my payment. Good luck!

thread How to avoid account deactivation? in Your Square Account Information

How to avoid account deactivation?

Re: How to avoid account deactivation?