thread Re: I don't see my money in the app in Your Square Account Information

I don't see my money in the app

louisthebarber — Fri, 20 Dec 2024 22:58:18 GMT

I don't see my money in the app whats i can do

Re: I don't see my money in the app

HC_Charlie — Sat, 21 Dec 2024 00:09:43 GMT

Hello @louisthebarber thanks for your post, and welcome to the Square Community...we're glad you're here. Can you tell me a bit more about what you're looking at...are you using the Square App on your phone? And are you looking for money or purchases that you processed with customer credit cards? If you click on the bottom right of your app screen (where you see three lines with the word MORE underneath), and then click on BALANCE. You should see the current amount of credit card in your balance, which will be transferred to your bank account based on the schedule you have set.

If you haven't already, you'll want to add a bank account to your Square account, so your credit card payments to you will be deposited into your bank (to use with a debit card or withdrawn at your bank).

I hope this helps answer your question. Please let us know if you need different or more help.

Re: I don't see my money in the app

Ellie_ — Tue, 24 Dec 2024 21:45:06 GMT

Hi there, @louisthebarber,

Due to the nature of your post being account specific, I've moved it to a private board per our Community guidelines. The Seller Community is intended for seller to seller conversations and we do not have access to account specifics here. @HC_Charlie provided the best information on where to look for the funds in your account, and I'd also recommend checking your emails for an email from our Account Services team as they typically reach out that way and can direct you further. You can also check your online Dashboard for a notification as well. Please let us know if there is anything else we can look at for you!